FAQ

What is a Virtual Assistant?   A Virtual Assistant (VA) is a self-employed, independent contractor who provides a variety of business services from their own office. These services are performed using all the latest Internet Technology, along with fax, phone, and shipping services.     

How do I get started?    

First, please take some time to review the information on the website. Once you’ve done this, contact Virtually Effcient by e-mail or phone andwe’ll set up an appointmnt for a free telephone conversation. During the consultation, we’ll discuss your business needs and the virtual solutions that we can provide. It may be necessary to set up a second interview to discuss additional questions. If we find that our work styles are compatible, and you decide to retain our services, we will send you a service agreement so we can get to work!  

Do you perform all the work yourself? 
 
While we will personally complete most of your projects, it may be necessary to obtain outside help on occasion. If your projects involve sensitive or confidential information, we will always inform you before engaging a third party. You can rest assured that we work with only the most qualified and trustworthy virtual assistants in the industry, and have developed solid business relationships with our subcontractors.   
What if I need a service you don’t provide?    

We have access to a network of virtual assistants with a wide range of skills to meet your business needs. We can either subcontract the work to another VA while continuing to manage the project, or refer you to a qualified VA with whom you can work directly.    

How quickly will my projects be completed?    

Turn-around time depends on the complexity and urgency of each project. If your project is time sensitive, a deadline will be agreed on before work begins. We are committed to delivering all projects on or before the deadline, but will communicate with the client if a problem arises. Rush projects will be considered on a case by case basis and are subject to a rush order fee.     

What systems do you use to work remotely?    

The Internet offers an amazing number of resources that make it easy for people to work together virtually. These resources range from email, instant messenger programs, remote desktop software, virtual collaboration sites and various file transfer programs. If this sounds overwhelming, you can leave the details to us!    

How do you prefer to be contacted?    

We prefer to correspond via email whenever possible. You may also contact us by telephone, instant messenger, or fax.     

What is your policy on ethics and privacy?    

We will always exercise integrity, honesty and dilligence in carrying out my professional duties and responsibilities.     

  • We will safeguard the interests of our colleagues and clients, and shall not knowingly be a party to any illegal or unethical activity.
  • We shall enter into no agreement nor undertake any activity which may be in conflict or give the appearance of conflict with the legitimate interest of our client, or that would prejudice our capacity to perform our professional duties.
  • We shall protect any confidential information obtained in the performance of our duties, and shall not use such information for personal gain nor in a manner that would be detrimental to our client or any other party.
  • We shall continually ensure the currency of the knowledge skills and technical competencies required to perform our professional activities.
  • We shall refrain from conduct or action which would detract from the reputation of the IVAA or the professional of Virtual Assistnce as a whole.
  • We shall be mindful at all times of our responsibilities as a professional to the community at large.

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